Recently viewed
LOVE YOUR FIND.
OR YOUR MONEY BACK
Buying online shouldn’t feel like a gamble. You have 30 days after delivery to request a return. Just contact our team, and we’ll help you with the next steps.
WE'RE HERE TO HELP
Frequently Asked Questions
Everything you need to know about your Ember & Co order.
How long does shipping take?
Once your order has been processed, it will be on its way to you as quickly as possible. You'll receive tracking information by email so you can follow your order every step of the way.
How can I track my order?
As soon as your order ships, we'll send you a confirmation email with your tracking details. Please allow a little time for the tracking information to update after shipment.
What is your return policy?
We want you to feel confident shopping with Ember & Co. If your purchase isn't quite right, you're covered by our 30-day money-back guarantee. Simply contact our support team and we'll help you with the next steps.
What if my item arrives damaged?
If your order arrives damaged or there's something wrong with it, please contact us as soon as possible with your order details and a photo of the item. Our team will help make it right.
Can I change or cancel my order?
We start processing orders quickly, so changes or cancellations aren't always possible. If you need to make a change, contact us as soon as you can and we'll do our best to help.
How can I contact Ember & Co?
Have a question about your order or one of our products? Our customer care team is happy to help. Simply reach out through our contact page and we'll get back to you as soon as possible.
Still have a question? Email our team.
Free Shipping
Free shipping on every order.
Customer Support
We're here when you need us.
Secure Payment
Safe and secure checkout.
30-Day Money Back
Shop with confidence for 30 days.